Shopvibe
Fig 0.1
Charged against cost, per order
Every order is matched to its labels, invoice lines and 3PL charges, so you see what it really cost to ship.
The shipping cost audit
for Shopify
Compare what checkout charged for shipping with what each label, carrier and 3PL bill really cost. See every gap with the rows behind it, then fix it or dispute it.
New Shipping Cost Audit is live on the App Store- Of orders audited on the Free plan
- 60 days
- Launch, with a 14-day free trial
- $29 / month
- Plus 3PL and Shopify bills
- UPS · FedEx · USPS · DHL
- Never changes your store
- Read-only
Shopvibe at a glance
Shipping costs leak quietly. Adjustments land weeks after the sale, rates drift below what carriers charge, one-box quotes ship as three, and duties get paid but never collected. Shopvibe matches every order to what it really cost to ship.
Fig 0.2
Every gap shows its rows
Each finding opens to the orders, labels and invoice lines behind it. No black-box totals.
Fig 0.3
Reads, never writes
Shopvibe never changes your store. You fix the rate or product, or send the carrier the dispute packet.
Checkout charged
vs. what it cost
Shopvibe adds up every cost of shipping each order — Shopify Shipping labels, carrier invoice lines, adjustments and 3PL charges — and puts it next to what the customer paid at checkout.
How the comparison worksWhat gets matched
Shopify Shipping labels
Label costs are read from Shopify. No upload needed.
Carrier invoice lines
UPS, FedEx, USPS and DHL lines matched to the order they shipped.
3PL shipping charges
Shipping lines from your 3PL's bills, matched the same way.
Free-shipping orders
Counted as a $0 charge, so the full cost of free shipping shows.
Every label on the order
Orders shipped in several boxes add up all their labels.
Rows behind every number
Open the order, label or invoice line behind any gap.
Label adjustments
and disputes
Carriers re-measure packages, correct addresses and add surcharges, then bill the difference weeks later. Shopvibe finds every adjustment added after purchase and builds the packet to dispute it.
Who sends the dispute?Adjustments found
Weight and size corrections
Packages re-weighed or re-measured and billed at a higher weight.
Address corrections
Per-package fees for fixing a delivery address.
Surcharges added later
Residential, delivery area and handling surcharges billed after purchase.
Shopify Shipping adjustments
Adjustments Shopify bills you after a label is bought.
Dispute packets
CSV and PDF evidence, grouped by carrier. Launch plan.
Fix at the source
When the cause is your data, like a missing box size, you'll see which product.
Destinations
and methods
Some rates are just set too low. Shopvibe shows which destinations and shipping methods keep costing more than checkout charges, so you know exactly which rate to fix.
Weekly leakage email on LaunchBroken down by
Destination
States, zones and countries where shipping keeps costing more than it earns.
Shipping method
The checkout rates customers picked, side by side.
Free-shipping thresholds
What free shipping really costs, by destination.
Duties paid, not collected
International orders where you paid duties checkout didn't charge.
Weekly leakage email
New gaps and the biggest leaks, every week. Launch plan.
CSV export
Every finding with its rows, for your accountant or spreadsheet. Launch plan.
Shipping
setup checks
Many leaks start in your settings. Shopvibe flags orders quoted as one box but shipped in several, products with no weight, and shipping profiles with gaps.
What's a profile gap?Checks
Multi-box orders
Quoted as one package, shipped as several labels.
Products with no weight
Missing weights make calculated rates quote too little.
Shipping profile gaps
Heavy or oversized products on a rate meant for small ones.
Duties settings
Markets where you pay duties that checkout doesn't collect.
Undercharge checks
Orders that cost more to ship than checkout charged. Free plan.
Where to fix it
Each check names the product, profile or rate to change in Shopify.
Every bill,
any format
Upload carrier invoices, 3PL bills and Shopify bills as CSV, PDF or a photo. Shopvibe reads UPS, FedEx, USPS, DHL, 3PL and Shopify bills and matches each line to the order it shipped.
Which bills can it read?Sources
UPS, FedEx, USPS, DHL
Carrier invoices from your own accounts.
3PL bills
Shipping and duty lines from your fulfillment partner.
Shopify bills
Shipping label charges and adjustments on your Shopify bill.
CSV, PDF or photo
A photo of a paper bill works too.
2 uploads a month free
Unlimited statement uploads on Launch.
365 days on Launch
A full year of orders audited, against 60 days on Free.
How an audit runs
Install on Shopify-
Install
Shopvibe reads your orders and Shopify Shipping label costs: 60 days back on Free, 365 on Launch.
Step 01
-
Upload your bills
Carrier invoices, 3PL bills and Shopify bills, as CSV, PDF or a photo.
Step 02
-
Review the gaps
Each finding shows the orders, labels and invoice lines behind it.
Step 03
-
Fix or dispute
Change the rate or product causing it, or send the carrier the dispute packet.
Step 04
Free to start.
One plan to grow.
The Free plan has no time limit. Launch adds a full year of orders, unlimited uploads and dispute packets, with a 14-day free trial.
Free
See where shipping is leaking.
$0
No time limit
Install free- 60 days of orders audited
- Shopify Shipping label costs
- Undercharge and multi-box checks
- Shipping setup checks
- 2 statement uploads a month
Launch
Adds disputesA full year audited, and the packets to get money back.
$29 / month
or $300/year — save 14% · 14-day free trial
Start 14-day trial- Everything in Free
- 365 days of orders audited
- Unlimited statement uploads
- Dispute packets
- CSV export of findings
- Weekly leakage email
- Email support
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
See plans on the App StoreShipping cost terms,
defined.
The words you'll see in Shopvibe and on carrier invoices, and what each one means.
- Shipping leakage
- The gap between what checkout charged for shipping and what shipping really cost, added up over many orders. It builds from small per-order gaps that are easy to miss.
- Shipping undercharge
- An order where the customer paid less for shipping than its labels, adjustments and fees cost. Free-shipping orders count as a $0 charge.
- Label adjustment
- A charge added to a shipping label after purchase, usually because the carrier re-weighed or re-measured the package, corrected the address, or applied a surcharge.
- Dimensional weight
- A billable weight calculated from a package's length × width × height divided by the carrier's divisor. When it's higher than the actual weight, the carrier bills the higher number.
- Address correction
- A per-package fee a carrier charges when it fixes a wrong or incomplete delivery address, billed on a later invoice.
- Residential surcharge
- An extra fee for delivering to a home instead of a business. It can be added after purchase when the carrier classifies the address as residential.
- Multi-box order
- An order quoted at checkout as one package but shipped in two or more, so it costs several labels while the customer paid for one.
- Shipping profile gap
- A gap in your Shopify shipping profiles that lets checkout quote too little, such as heavy or oversized products sharing a flat rate meant for small ones.
- Duties paid, not collected
- Duties and import taxes billed to you on an international order whose checkout didn't charge the customer for them.
- Dispute packet
- The evidence for a carrier billing dispute: tracking numbers, invoice lines, and declared versus billed weight and dimensions for each package. Shopvibe builds it; you send it.
- Carrier invoice
- A bill from UPS, FedEx, USPS, DHL or another carrier that lists each shipment's charges, including adjustments made after the label was bought.
- 3PL bill
- An invoice from a third-party logistics provider. Shopvibe matches its shipping charges to the orders they shipped.
Questions,
answered.
Something else? Email hi@shopvibe.app
What is Shopvibe?
Shopvibe is a Shopify app that audits shipping costs. It compares what checkout charged for shipping with what each label, carrier invoice and 3PL bill really cost, and shows every gap with the orders and invoice lines behind it. It is listed on the Shopify App Store as “Shipping Cost Audit ‑ Shopvibe” and published by Decision Trees Inc.
Does Shopvibe change my store?
No. Shopvibe only reads. It never edits orders, products, rates or shipping settings. When it finds a gap, it shows the rate or product causing it, and you decide what to change.
Which bills can Shopvibe read?
UPS, FedEx, USPS and DHL invoices, 3PL bills and Shopify bills, uploaded as CSV, PDF or a photo. Shopify Shipping label costs are read from Shopify directly, so you don't upload those. The Free plan includes 2 statement uploads a month; Launch is unlimited.
How does Shopvibe find shipping undercharges?
For each order it compares the shipping the customer paid at checkout with every cost of shipping it: Shopify Shipping labels, carrier invoice lines, adjustments added later, and 3PL shipping charges. Orders that cost more to ship than checkout charged are grouped by destination, shipping method and cause, so you can see which rate or product to fix.
What is a shipping label adjustment?
A charge a carrier adds after the label was bought, usually because the package was re-weighed or re-measured, the address was corrected, or a surcharge such as residential delivery applied. Adjustments often arrive weeks after the order, so checkout never charged for them. Our guide to Shopify Shipping label adjustments covers why they happen.
Does Shopvibe dispute charges with the carrier for me?
No. On the Launch plan Shopvibe builds a dispute packet for each group of adjustments, with the tracking numbers, invoice lines, and declared versus billed weight and dimensions. You send it to the carrier through their billing dispute process. See how to dispute UPS and FedEx adjustments.
Does Shopvibe work with a 3PL?
Yes. Upload your 3PL's bills as CSV, PDF or a photo, and Shopvibe matches their shipping charges to your orders the same way it matches carrier invoices.
Can Shopvibe find duties I paid but didn't collect?
Yes. When a carrier or 3PL bill charges you duties and import taxes on an international order whose checkout didn't charge the customer for them, Shopvibe shows the difference as a gap on that order.
Is there a free plan?
Yes. The Free plan audits 60 days of orders, reads Shopify Shipping label costs, runs undercharge, multi-box and shipping setup checks, and includes 2 statement uploads a month, with no time limit. Launch is $29 per month or $300 per year, with a 14-day free trial, and adds 365 days of orders, unlimited uploads, dispute packets, CSV export, a weekly leakage email and email support.
Where does Shopvibe run?
Shopvibe runs inside Shopify Admin. The app is in English, is published by Decision Trees Inc of Vancouver, Canada, and has been on the Shopify App Store since May 25, 2026. All charges are billed in USD every 30 days.
Find what shipping really costs.
Start free today.
Audit 60 days of orders against your Shopify Shipping labels, and see every order where checkout charged less than shipping cost. Shopvibe never changes your store.